Returns and Delivery

How do I return an unwanted product?

You must notify us in writing that you intend to return the goods within 7 working days, from the day after that on which you received the goods, for a full refund and the returned item must be received in a perfect and unused condition for the refund to be issued. As per our terms and conditions, the cost of returning any item is at your expense and we do not offer a collection service so you will need to use your own courier service.  Ensure that a copy of your invoice is returned with the goods, together with your telephone and contact details

IMPORTANT NOTE: This facility is available for unused goods only. If you return goods in a used condition, we cannot process them and no refund will be issued.
If returned goods fail to arrive at our distribution centre, a proof of delivery will be required to issue a refund.

Where do you deliver to?

We deliver to the mainland UK and the following off-shore areas: Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands and the Isles of Scilly.
For export orders (excluding Ireland) please phone our Careline on +44 (0)115 921 1899 for a shipping quotation.

What are the delivery options and charges?

Standard Delivery:
Spend over £60.00 and receive FREE delivery to mainland UK (excluding some parts of the Scottish Highlands). If your order is under £60, then a £3.95 delivery charge will be added at checkout to cover the cost of shipping your goods. If ordering a Safety Gate, Fireguard, 180cm Finger Alert, or other heavy or long product, a delivery charge of £7.95 will apply, as we have to use a courier to deliver these.

Offshore and Highlands Delivery:
Delivery to Northern Ireland, Republic of Ireland, Scottish Isles, some of the Scottish Highlands and offshore Islands – a £3.95 delivery charge will be added at checkout to cover the cost of shipping your goods. If ordering a Safety Gate, Fireguard, 180cm Finger Alert, or other heavy or long product, a delivery charge of £19.95 will apply, as we have to use a courier to deliver these.

Delivery to the following postcodes will incur the higher courier charges:
PO (30-41)
AB (30-56)
DD (10-11)
EH (42)
FK (17-19)
HS (1-9)
IV (1-63)
KA (27-28)
KW (1-17)
PA (20-78)
PH (19-50)
TR (21-25)
ZW (1-3)
BT (1-84)
GY (1-9)
IM (1-9, 99)
JE (1-4)

Delivery to Ireland:
A flat charge of £19.95 applies regardless of order value.

We do not offer a Saturday delivery service unless by special arrangement – please phone for a quote.