FAQs

How do I contact Clippasafe?
You can contact us via post, phone or email – details below. Alternatively, you can fill out a customer enquiry form in the Contact Us section.
Post: Customer Services Department, Clippasafe Ltd, Lanthwaite Road, Clifton, Nottingham, NG11 8LD.
Phone: +44 (0)115 921 1899
Email: sales@clippasafe.co.uk
Can you send me a catalogue?
Yes, we have a 20 page A5 full-colour catalogue, which we can post to you in two working days free-of-charge. It’s also available as a downloadable PDF document in the Catalogue section if you prefer.
How do I submit an idea or suggestion for a product?
We are constantly striving to build on our selection of products with new and exciting developments. So if you think of a problem or product that you’d like us to work on, then please do get in touch. We welcome all ideas no matter how big or small!
Where are the Clippasafe products stocked?
At our distribution centre in Nottingham.
When will my order arrive?
Orders are despatched on the same or next working day. Orders are usually shipped by First Class post. Heavier orders (safety gates and fireguards) will be shipped by courier and a signature will be required on delivery.
Can I order over the phone?
Yes, we understand that some people prefer to speak to someone when placing an order, so feel free to give us a call on +44 (0)115 921 1899.
What payment methods do you accept?
We take all credit and debit cards, but not American Express.
When will my credit card be charged?
On the day that your order is despatched.
Where do you deliver to?
We deliver to the mainland UK and the following off-shore areas: Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands and the Isles of Scilly.
For export orders (excluding Ireland) please phone our Careline on +44 (0)115 921 1899 for a shipping quotation.
What are the delivery options and charges?
Standard Delivery:
Spend over £60.00 and receive FREE delivery to mainland UK (excluding some parts of the Scottish Highlands). If your order is under £60, then a £3.95 delivery charge will be added at checkout to cover the cost of shipping your goods. If ordering a Safety Gate, Fireguard, 180cm Finger Alert, or other heavy or long product, a delivery charge of £7.95 will apply, as we have to use a courier to deliver these.
Offshore and Highlands Delivery:
Delivery to Northern Ireland, Republic of Ireland, Scottish Isles, some of the Scottish Highlands and offshore Islands – a £3.95 delivery charge will be added at checkout to cover the cost of shipping your goods. If ordering a Safety Gate, Fireguard, 180cm Finger Alert, or other heavy or long product, a delivery charge of £19.95 will apply, as we have to use a courier to deliver these.Delivery to the following postcodes will incur the higher courier charges:
PO (30-41)
AB (30-56)
DD (10-11)
EH (42)
FK (17-19)
HS (1-9)
IV (1-63)
KA (27-28)
KW (1-17)
PA (20-78)
PH (19-50)
TR (21-25)
ZW (1-3)
BT (1-84)
GY (1-9)
IM (1-9, 99)
JE (1-4)

Delivery to Ireland:
A flat charge of £19.95 applies regardless of order value.

We do not offer a Saturday delivery service unless by special arrangement – please phone for a quote.

How do I return an unwanted product?

You must notify us in writing that you intend to return the goods within 7 working days, from the day after that on which you received the goods, for a full refund and the returned item must be received in a perfect and unused condition for the refund to be issued. As per our terms and conditions, the cost of returning any item is at your expense and we do not offer a collection service so you will need to use your own courier service. Ensure that a copy of your invoice is returned with the goods, together with your telephone and contact details

IMPORTANT NOTE: This facility is available for unused goods only. If you return goods in a used condition, we cannot process them and no refund will be issued.
If returned goods fail to arrive at our distribution centre, a proof of delivery will be required to issue a refund.

I have received damaged goods upon delivery?
If your goods have been delivered damaged or faulty please let us know immediately.
Using the Contact Us tab above, inform us of the exact problem so that we can investigate the problem quickly and efficiently. The following information is required:
1. Your order number.
2. Details of exact fault.
3. A photograph – in most cases we need to see a picture and often have to request one which can lead to a delay in processing the investigation. Please assume we need one (in the contact us form there is a box for inserting a picture).
4. Make sure you retain the original packaging in case we have to collect the damaged product.
5. Include your telephone and contact details should we need to contact you.
Can I call and ask for some child safety advice?
Of course you can! We have an experienced team of mums, dads and grandparents, who’d love to offer you some helpful advice on any child safety issue. Call us on +44 (0)115 921 1899.
How can I give some feedback?
We’d love to hear what you think of our products, customer service, web site and available information, so please do get in touch via post, email or telephone. Details can be found in the Contact Us section.
What does your newsletter contain?
We like to email you once every quarter with a seasonal update on our products, launches and news. We also provide some top safety tips, customer reviews, event updates and press coverage, as well as dishing out some rewards, such as birthday gifts and exclusive competitions and offers. Newsletter subscribers will be entered into a free quarterly prize draw!
How do I claim my offer or discount?
If you have an offer code, you will need to type it into the promotional box at the check-out stage to claim your discount. It will automatically be deducted off your bill before you enter your payment details.
How old should my baby be when I use a baby carrier?
Mum and dads can carry their little one in a baby carrier up to the age of about 9 months. However, babies’ weights vary quite significantly at any given age, so as a general rule our Carramio is designed to carry a baby with a weight of 3.5kgs to 9.0kgs, which is approximately 7lbs 11oz to 19lbs 13oz.
How do I fit the Bump Belt in my car?
Our Bump Belt is a soft seat pad that’s easily secured to the seat in any vehicle. The mum-to-be sits on the pad and fastens the conventional seatbelt as normal. Two elasticated flaps are then secured to the lap strap of the seatbelt, which keep the lap belt in a safe and comfortable position all the time. It’s designed to be used from two months pregnant, right up to birth.
A pdf version of the instruction leaflet can be downloaded from the product page.
Which safety gate should I choose?
It is important that before ordering that you measure the width of the gap where you need the gate to fit. We supply 3 widths of gate and 4 extension widths to enable you to fit gaps from 61cm up to 155cm. Measure the width at floor level and at 75cm above the floor. A downloadable pdf of the recommended gate and extension combinations for any given width is available from the product pages.